I had this finding these days, maybe it is new for some of you too. Here is the link to the more detailed VMware KB-article. Login as a SSO-administrator using a SSH client or console.If you have extracted a host profile from an ESXi host whose password is known, you may leave the password unchanged. Note: If you have extracted a host profile from an ESXi whose password has been forgotten, changing the password at this step is necessary. Take a snapshot/backup of VCSA - it is always a good idea to start with a backup Enter a new ESXi password (for example, ChangeMe357) for root, confirm the password and hit Save.
And exactly this can be used to reset the root password. With vCenter 6.7 U1 it us much easier! Since then it is possible to use a Single-Sign On (SSO) administrator account (for example: to login to Appliance Interface (Port 5480) and shell. This can be necessary when account is locked or password is expired. Normally, you have to shut it down, enter GRUB and edit start parameter to boot into bash. It is not uncommon to reset root password in VMware VCSA (vCenter Service Appliance).
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